Terms of service

OVERVIEW

This website is operated by us. Throughout the site, the terms “we”, “us” and “our” refer to our brand. By accessing our website and purchasing from us, you agree to be bound by the following Terms of Service (“Terms”), including all policies referenced herein.

These Terms apply to all users of the website, including browsers, customers, vendors, and contributors of content. If you do not agree with any part of these Terms, you should not use our website or services.

We reserve the right to update or modify these Terms at any time. Continued use of the website after changes constitutes your acceptance of those changes.

SECTION 1 – ELIGIBILITY

By using this website, you confirm that:

  • You have the legal capacity to enter into binding agreements

  • You will use the website in compliance with all applicable laws and regulations

  • You will not use our products or services for any illegal or unauthorized purpose

Any violation may result in termination of your access to our services.

 

SECTION 2 – GENERAL CONDITIONS

  • We reserve the right to refuse service to anyone at any time

  • Your content (excluding payment details) may be transferred over networks

  • Payment information is always encrypted and securely processed

You agree not to copy, resell, or exploit any part of our website or services without written permission.

SECTION 3 – PRODUCT INFORMATION ACCURACY

We strive to ensure all product details are accurate. However:

  • Information may occasionally contain errors or outdated details

  • Product images may slightly vary due to screen differences

  • Natural gemstones may have slight variations in color, texture, or appearance

Your use of this information is at your own discretion.

SECTION 4 – PRICING & SERVICE MODIFICATIONS

  • Prices are subject to change without prior notice

  • We may modify or discontinue any product or service at any time

  • We are not liable for any changes in pricing or service availability

SECTION 5 – PRODUCTS & SERVICES

  • Certain products may be available exclusively online

  • All purchases are subject to our Refund & Replacement Policy

  • We reserve the right to:

    • Limit product quantities

    • Restrict orders based on location or misuse

    • Discontinue products at any time

We do not guarantee that products will meet all expectations due to the natural and spiritual nature of items.

SECTION 6 – BILLING & ACCOUNT INFORMATION

We reserve the right to:

  • Cancel or refuse any order

  • Limit quantities per customer or household

  • Cancel suspicious or bulk orders

You agree to provide accurate and updated billing and contact details.

SECTION 7 – THIRD-PARTY TOOLS & LINKS

  • We may provide access to third-party tools “as is”

  • We are not responsible for third-party websites, content, or services

  • Use of such tools is entirely at your own risk

SECTION 8 – USER SUBMISSIONS & FEEDBACK

By submitting feedback, suggestions, or content:

  • You grant us the right to use, edit, and publish it without restriction

  • You confirm that your content does not violate any laws or rights

We reserve the right to remove inappropriate or unlawful content.

 

 

SECTION 9 – PERSONAL INFORMATION

Your personal data is handled according to our Privacy Policy. By using our website, you consent to such data practices.

SECTION 10 – ERRORS & OMISSIONS

We reserve the right to:

  • Correct any errors in product descriptions, pricing, or availability

  • Cancel orders if incorrect information is displayed

We are not obligated to update information unless required by law.

SECTION 11 – PROHIBITED USES

You are prohibited from using the website:

  • For unlawful or fraudulent activities

  • To violate intellectual property rights

  • To distribute harmful software or spam

  • To collect personal data without consent

Violation may result in termination of access.

SECTION 12 – DISCLAIMER OF WARRANTIES

  • All services and products are provided “as is” and “as available”

  • We do not guarantee uninterrupted or error-free service

  • We do not guarantee specific results from product usage

SECTION 13 – LIMITATION OF LIABILITY

We are not liable for:

  • Any direct or indirect damages

  • Loss of profits, data, or business

  • Issues arising from product use or service interruptions

Our liability is limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold us harmless from any claims, damages, or legal expenses arising from your violation of these Terms or misuse of our services.

SECTION 15 – TERMINATION

We may terminate or suspend your access if:

  • You violate these Terms

  • We suspect misuse or fraudulent activity

All obligations prior to termination will remain enforceable.

SECTION 16 – SEVERABILITY

If any provision of these Terms is found invalid, the remaining sections will still remain enforceable.

SECTION 17 – ENTIRE AGREEMENT

These Terms, along with our policies, constitute the complete agreement between you and us.

SECTION 18 – GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

Jurisdiction: Jaipur, Rajasthan, India

SECTION 19 – CHANGES TO TERMS

We may update these Terms at any time. It is your responsibility to review this page periodically.

SECTION 20 – CONTACT INFORMATION

For any questions regarding these Terms, please contact us:

  • 📧 Email: ratnahealing@gmail.com

  • 📞 Phone: 7014695649, 9511503150

  • 📍 Location: Jaipur, Rajasthan, India