Refund policy

Refund, Return, Replacement & Cancellation Policy

At Healing Ratna, we are committed to providing authentic gemstones, Rudraksha, healing bracelets, malas, crystals, and other spiritual products of the highest quality. Please read this policy carefully before placing your order.

1. Order Cancellation

Orders may be cancelled within 2 hours of placing the order, provided they have not been packed or dispatched.

Once an order has been processed or shipped, it cannot be cancelled.

If Healing Ratna cancels an order due to stock unavailability, pricing errors, logistics issues, payment verification failure, or any unforeseen circumstances, a 100% refund will be issued to the original payment method.

2. Return Policy

Eligible products may be returned within 7 calendar days from the date of delivery.

To qualify for a return:

  • Product must be unused and in its original condition.
  • Original packaging, certificates, invoice, tags, and accessories must be included.
  • The product must not be damaged due to misuse or improper handling.

3. Eligible Reasons for Return

Returns are accepted if:

  • You received the wrong product.
  • The product arrived damaged during transit.
  • The product has a manufacturing defect.
  • The product received is significantly different from the product ordered.

4. Products Not Eligible for Return

The following items cannot be returned unless they are damaged, defective, or an incorrect product was delivered:

  • Customized jewellery
  • Customized gemstone rings or pendants
  • Engraved products
  • Energized gemstones or energized Rudraksha
  • Personalized products
  • Gift Cards
  • Products showing signs of use
  • Products without original certificates or packaging

Natural gemstones, Rudraksha, crystals, and spiritual products may have slight differences in colour, inclusions, texture, size, weight, or pattern. These are natural characteristics and are not considered manufacturing defects.

5. Replacement Policy

If an eligible product is found to be damaged, defective, or incorrect, we will provide a replacement subject to product availability.

If the same product is unavailable, a refund will be issued.

6. How to Request a Return

Please contact us within 7 days of receiving your order.

Provide:

  • Order Number
  • Clear photographs of the product
  • Photographs of the shipping package (if damaged)
  • An unboxing video, if available, to help us verify transit damage

Our support team will review your request within 1–2 business days.

Do not ship the product back until return approval has been provided.

7. Return Shipping

If the return is approved because:

  • Wrong product was delivered
  • Product was damaged during shipping
  • Manufacturing defect exists

Healing Ratna will bear the return shipping charges.

For any other approved return, the customer is responsible for return shipping charges.

8. Refund Policy

Once the returned product has been received and inspected, approved refunds will be processed within 5–7 business days.

Refunds will be issued to the original payment method wherever possible.

Depending on your bank or payment provider, the credited amount may take additional time to appear in your account.

Shipping charges, Cash on Delivery (COD) handling charges, gift wrapping charges, and other service fees are non-refundable unless the return is due to our error.

9. Cash on Delivery (COD)

Cash on Delivery is available for selected products and eligible PIN codes across India.

Please note:

  • COD availability depends on your delivery location.
  • Additional COD charges, if applicable, will be displayed during checkout.
  • Orders placed using COD may be verified by phone, SMS, WhatsApp, or email before dispatch.
  • Healing Ratna reserves the right to cancel unverified COD orders.

For approved refunds of COD orders, the refund will be made through bank transfer, UPI, or another mutually agreed payment method.

Customers who repeatedly refuse COD deliveries without a valid reason may become ineligible for future COD orders.

10. Size Exchange

If a bracelet or wearable product requires a size adjustment, customers may contact our support team within 7 days of delivery.

Size exchanges are subject to approval and product condition.

Customers may be required to pay applicable shipping and resizing charges.

11. International Orders

International orders are eligible for return only after prior approval.

Unless the return is due to our mistake, customers are responsible for:

  • Return shipping
  • Customs duties
  • Import taxes
  • Courier charges

12. Complaint Resolution

Customer complaints are acknowledged within 24–48 business hours.

Most cases are resolved within 7–10 business days, depending on the nature of the issue.

13. Contact Us

If you need assistance regarding returns, refunds, cancellations, or replacements, please contact us:

Healing Ratna

📧 Email: ratnahealing@gmail.com

📞 Phone: +91 7014695649

📞 Phone: +91 9511503150

🌐 Website: https://healingratna.com

Please include your order number and a detailed description of the issue for faster assistance.