Refund policy

Thank you for shopping with us. We strive to provide authentic, high-quality gemstone and spiritual products. Due to the sensitive and personalized nature of our items, we follow a strict but fair policy to ensure transparency and trust.

Order Cancellation Policy

  • Orders can be cancelled within 1 hour of placing the order only.

  • After 1 hour, orders are automatically processed and cannot be cancelled.

Cancellation Charges:

  • No cancellation fee will be charged if cancelled within 1 hour.

  • If we cancel an order due to:

    • Stock unavailability

    • Logistics issues

    • Any unforeseen reason

  •  Full refund will be issued to the original payment method.

1-Day Replacement Policy

We offer a 1-day replacement policy from the date of delivery.

Eligible Replacement Cases:

  • Wrong product received

  • Damaged or defective item

Mandatory Requirement:
A clear unboxing video and images are required to verify your claim.

Important Guidelines

  • We do NOT accept returns or replacements for:

    • Size issues

    • Personal preferences

    • Minor color or natural variations

  • Product descriptions clearly mention details like size, weight, and quality—please review before purchasing.

  • All replacement requests are subject to inspection and approval by our team.

Replacement Conditions

To qualify for replacement:

  • Product must be:

    • Unused and unworn

    • In original condition

    • Returned with original packaging, certificates, and accessories

  • Requests will be rejected if:

    • Product is used, damaged, or altered by the customer

    • Packaging is missing or incomplete

Replacement Process

  1. Contact us within 24 hours of delivery

  2. Share:

    • Order ID

    • Unboxing video (mandatory)

    • Clear product images

  3. Our team will verify the issue

  4. If approved:

    • Return pickup will be arranged OR

    • You may need to self-ship the product

  5. After inspection, replacement will be processed

Size Exchange Policy

  • Size exchanges are allowed only if approved by our team

  • A flat fee of ₹150–₹200 may be charged for shipping and handling

  • Product must be unused and returned in original packaging

Refund Policy

We generally do not offer direct refunds.

Refunds are only applicable in exceptional cases such as:

  • Order cancelled by us

  • Product not delivered within a reasonable timeframe

  • Repeated delivery of wrong or defective items

Refund Details:

  • Refund will be processed to the original payment method

  • Processing time: 4–7 business days

  • Final credit depends on bank/payment gateway timelines

Store Credit (Preferred Mode)

  • Approved returns may be issued as:

    • Store credit / wallet balance

  • Store credit can be used for future purchases on our website

COD & Partial Prepaid Orders

  • Any advance paid in Partial COD orders is non-refundable

  • In case of RTO (Return to Origin):

    • Amount can be reused for future orders

  • Shipping charges are non-refundable

Complaint Resolution Timeline

  • All complaints will be acknowledged within 24–48 hours

  • Resolution time: up to 7–15 working days depending on the case

Non-Returnable Items

The following are not eligible for return or replacement:

  • Sale or discounted products

  • Customized or energized gemstones

  • Special category spiritual products

  • Gift cards

Exchanges

We do not offer direct exchanges.

If you want a different product:

  1. Return the original item (if eligible)

  2. Place a new order separately

Important Notes

  • We reserve the right to approve or reject any request after verification

  • Claims without proper proof (unboxing video/images) will not be accepted

  • Requests made after 24 hours of delivery will not be considered

Contact Us

For any queries or support, feel free to reach out:

Our support team is here to assist you and ensure a smooth experience.