Shipping policy
At Healing Ratna, we strive to provide a fast, reliable, and hassle-free shipping experience for all our customers.
Free Shipping
- Free shipping is available on all prepaid orders above ₹499.
- Shipping charges (if applicable) will be displayed at checkout before payment.
Cash on Delivery (COD) Orders
To ensure secure and successful deliveries, all Cash on Delivery (COD) orders are subject to verification.
Our team may contact you to confirm:
- Your phone number
- Your delivery address
Important: Only verified COD orders will be processed and shipped. If we are unable to verify your order, we reserve the right to cancel it.
Order Processing
- Orders are processed within 24 hours of successful order placement or verification.
- Verified orders are usually dispatched within 48 hours.
- Orders are not processed or dispatched on Sundays or public holidays.
Shipping & Delivery
- Estimated delivery time is 3–7 business days, depending on your location.
-
Delivery timelines may vary due to:
- Delivery location
- Courier partner availability
- Weather conditions
- Public holidays
- Other unforeseen circumstances
Courier Partners
We ship orders through trusted and reputed courier partners across India.
Once your order is dispatched, you will receive a tracking number via SMS and/or email, allowing you to track your shipment in real time.
Important Information
- Approximately 90% of orders are dispatched within 24 hours.
- Delivery timelines are estimates and are not guaranteed.
- While we make every effort to ensure timely delivery, Healing Ratna is not responsible for delays caused by courier partners, natural disasters, government restrictions, strikes, or other circumstances beyond our control.
- Please ensure that the shipping address and contact details provided during checkout are accurate. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information.