Privacy policy

Introduction

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services.

By accessing our website or making a purchase, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

Customer Support Information

  • Details shared when you contact us via email, phone, or WhatsApp

Transaction Information

  • Order details

  • Payment method (processed securely via payment gateways)

  • Purchase history

Additional Information

  • Feedback, reviews, and communication with our team

  • Website usage data (for analytics and improvement)

2. Purpose of Data Collection

We collect your information for the following purposes:

  • Order Processing: To process and deliver your orders

  • Customer Support: To respond to queries and resolve issues

  • Communication: To send updates, order confirmations, and offers (with consent)

  • Website Improvement: To enhance user experience and services

  • Legal Compliance: To meet regulatory and legal requirements

3. Sharing of Information

We do not sell your personal data. However, your information may be shared with:

  • Internal Team: For order processing and support

  • Trusted Service Providers:

    • Payment gateways

    • Courier partners

    • Marketing and analytics tools

  • Legal Authorities: When required by law or government regulations

All third parties are required to maintain confidentiality and data protection standards.

4. Data Storage & Retention

  • Your data is stored securely and only for as long as necessary

  • We retain information to:

    • Fulfill orders

    • Provide support

    • Comply with legal obligations

Once no longer required, data is securely deleted or anonymized.

5. Consent

By providing your personal information, you consent to:

  • Collection and use of your data as outlined in this policy

Withdrawal of Consent

You may withdraw your consent at any time by contacting us.
However, this may limit our ability to provide certain services such as order processing or support.

6. Impact of Withdrawing Consent

If you choose not to provide or withdraw your data:

  • Some services may become unavailable

  • We may not be able to process your orders or provide support

7. Data Security

We take strong measures to protect your data:

  • Encryption: Secure transmission of sensitive information

  • Access Control: Limited access to authorized personnel only

  • Security Monitoring: Regular system checks and updates

Despite our efforts, no method of transmission over the internet is 100% secure.

8. Third-Party Services

Our website may include links or integrations with third-party services. We are not responsible for their privacy practices, and we recommend reviewing their policies before sharing information.

9. User Responsibilities

You agree not to:

  • Share false or misleading information

  • Upload harmful, illegal, or offensive content

  • Violate any applicable laws or intellectual property rights

Violation may result in restricted access to our services.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and continued use of the website indicates acceptance of the updated policy.

11. Grievance & Support

If you have any concerns regarding your data or this policy, you may contact us:

  • 📧 Email: ratnahealing@gmail.com

  • 📞 Phone: 7014695649, 9511503150

  • 📍 Location: Jaipur, Rajasthan, India

We aim to address all concerns within a reasonable timeframe.

12. Contact Us

For any questions or requests related to this Privacy Policy, please reach out:

  • 📧 Email: ratnahealing@gmail.com

  • 📞 Phone: 7014695649, 9511503150